ManageEngine ADManager Plus Reviews & Ratings 2024

Our organization was having a problem with our various technicians in the creation of new users. Account names were misspelled, incorrect OU assignment and missed group membership to name a few. We purchased ADManager Plus to help us streamline this process and reduce the human error factor. I am happy to say that this application worked perfectly and helped my company immensely (my headaches too).

Pros and Cons

Easy to use
Easy to install
Helpful support team
Nice reporting features
Worth the cost

The standard version is useless for a larger company. Most have the Professional level to get the most out of the application but it is worth the cost.
Needs better integration with Office 365 and Microsoft Teams.

Likelihood to Recommend

ADManager is perfectly suited for reducing the human error in account creation. The templates I needed to create for this were easy and I was done within a couple of days. I am happy to sign that account creation errors has been near zero since the roll out of this application. I look forward to using more of its functionality

ManageEngine ADManager Plus Feature Ratings

Identity Management (7)

34.285714285714285%

3.4

ID-Management Access Control: N/A
N/A
ID Management Single-Sign On (SSO): N/A
N/A
Multi-Factor Authentication: N/A
N/A
Password Management: 80%
8.0
Account Provisioning and De-provisioning: 90%
9.0
ID Management Workflow Automation: 70%
7.0
ID Risk Management: N/A
N/A

Alternatives Considered

We did not research any other applications. ADManager Plus was the first that appeared in our search. After a demo with their sales team, it was apparent that this was the application we wanted. The price was perfect too. We ordered it right away and implemented it within a couple of weeks.

Support Rating

I have only have needed to contact their support department a couple of times. Each time they answered my email quickly, have been courteous and have provided me with accurate answers.

March 12, 2020

ADManager Plus is a great tool for AD access

Verified User

Professional in Information Technology

Construction Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

ADManager Plus is being used to audit our Active Directory and helps to manage it. This is a great tool to keep users from logging into domain controllers but still allows them to make AD changes. It also provides good scheduled reports to assist with auditing your AD environment.

Pros and Cons

Creates user account by template
Streamlines new hire and termination processes
Helps generate report logs to assist with AD cleanup

Software support is rather lacking
Office 365 configuration tends to be isolated to a single user.

Likelihood to Recommend

ADManager Plus is a great tool if you are doing a lot of changes in Active Directory. This tool gives you the ability to create templates for creating user accounts. With this feature, you can streamline the user onboarding process. If you are not having to make constant changes to AD this may not be the best tool for you.

ManageEngine ADManager Plus Feature Ratings

Identity Management (3)

70%

7.0

ID-Management Access Control: 50%
5.0
Password Management: 70%
7.0
Account Provisioning and De-provisioning: 90%
9.0

Return on Investment

This tool has reduced the time taken to on-board users.
This tool can do mass user creation and deletion.
Managing user changes is simplistic with this tool.

Alternatives Considered

StealthAUDIT, Lepide Active Directory Manager and Netwrix Auditor

As far as reporting, ADManager Plus is on par with these other companies, but you would need an additional module to get the exact same reports. The items that put this in front of the other companies is the ability to create users and make group/permission changes.

Support Rating

Support for this software is not the greatest. If the software is not completely down, it can take up to a day to get a response back. However, once they do contact you they are friendly and helpful.

Other Software Used

StealthAUDIT, Lepide Active Directory Manager, McAfee Endpoint Security

December 17, 2019

AD Management Made Easy!

Joe Perri

Associate Directory Services Engineer

Dart Container (Consumer Goods, 10,001+ employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

ADManager Plus is being used across multiple teams in IT. We are also using it to run some automations to upkeep distribution lists. It is a very powerful reporting tool for Active Directory and also for bulk creations or modifications needed to be made in your environment. If you have a team managing AD that isn't great with PowerShell, ADManager can help fill that gap!

Pros and Cons

Running reports.
Making bulk modifications to your AD environment.

Reports can be hard to get what you need...sometimes they include fields that you don't need.
The automation feature broke after an update and our complex automations stopped working.

Likelihood to Recommend

ADManager is great for assisting your Active Directory support team with reports, bulk creation or modifications, and simple automations. It takes the PowerShell coding out of managing Active Directory and allows your team to build some automated tasks without needing to code. If you want to write complex automations it doesn't work very well. It is also a great tool to grant other IT teams access to manage a subset of AD groups, users, or even attributes.

ManageEngine ADManager Plus Feature Ratings

Identity Management (7)

42.857142857142854%

4.3

ID-Management Access Control: 90%
9.0
ID Management Single-Sign On (SSO): N/A
N/A
Multi-Factor Authentication: N/A
N/A
Password Management: 80%
8.0
Account Provisioning and De-provisioning: 80%
8.0
ID Management Workflow Automation: 50%
5.0
ID Risk Management: N/A
N/A

Return on Investment

It has helped reduce the number of tickets worked by our AD management team.
It has allowed other teams to control their own AD security groups, taking the AD management team out of the middle causing faster response times for our customers.

Alternatives Considered

My company already owned ADManager when I started with them. If I remember correctly, it was chosen because it is a fairly cheap tool and because we also use Manage Engine's Service Desk Plus application. ADManager's main competitor (in my eyes) would be PowerShell, now that I have become more proficient with scripting it is rare that I use ADManager except to create users using one of the templates we created. The standardization you get with the templates is really great, it could also be done using an XML file and PowerShell, but why fix what isn't broken?

Support Rating

This is one of their lacking points... Every time I have needed support the first thing they want to see is our log files. And then it can take days or weeks to hear back from them and sometimes you have to follow up yourself or they will just close your request. If you can actually get someone on the phone or a sessions scheduled to troubleshoot, sometimes you'll be lucky enough to solve your problem. We used to have a major new hire automation running in ADManager and it broke after updating the software. We went back and forth with them for a month or so and they were not able to resolve the issue, I ended up writing a PowerShell script and scheduling it to do the work that was being done before. This also allowed me to make the automation better than ADManager allowed.

Other Software Used

ManageEngine ServiceDesk Plus

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$595

Professional

$795

Standard

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